Mastering Emotional Intelligence - Level 1

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LIVE

Saturday, June 26, 2021, 8:45 AM - Saturday, July 3, 2021, 3:15 PM, Weill Cornell Medicine-Qatar, Doha, Qatar

Published research reports that Emotional Intelligence (EI) skills are correlated with health professionals’ performance (Satterfield, Swenson, & Rabow, 2009) (Weng, Hung, Liu, & et al, 2011). There is an association between health professionals’ EI, patient satisfaction, and health outcomes (Morals, 2014). A poor provider/patient relationship creates patients’ mistrust of the healthcare system, and less adherence to a health professional’s advice. Several articles indicate that EI training in healthcare has improved empathy and quality of care, suggesting that the training helps those who are not natural communicators to learn and develop their reflective abilities. Other studies have found that integrating EI training into graduate medical education has improved physicians’ interpersonal, intrapersonal as well as intercultural communication skills; creating a more caring and empathetic environment for patients, building better team dynamics and allowing health professionals to maintain self-care. Furthermore, EI training will enable health professionals to develop personal and social management skills and build leadership skills. Qatar’s high-density multicultural setting has made cultural competency education a pressing need in healthcare. Emotional Intelligence (EI) training is one of the core skills that cultural competency educators are currently including in their cross-cultural trainings. Intolerance of cultural differences may result in a liability. In some cases, patients may fail to follow instructions because they feel misunderstood or not treated with enough respect. Doctors, on the other hand, can be unaware that they have misunderstood the patient’s emotions or that they have been disrespectful. Since emotions strongly influence thinking, behaviors and actions, emotional regulation should be coupled with teaching otherwise it may result in medical errors. Low EI skills could lead to failure to meet patients’ needs, create negative dynamics within the medical team and cause physicians to be emotionally burnt out. EI is not an innate quality bestowed at birth, it is a learning skill that requires continuous training to be developed and enhanced. Identified Practice Gaps/Educational Needs Health professionals need to be aware of their own emotions. They need to learn to build personal competency i.e. self-awareness and self-management and to avoid being emotionally hijacked. Health professionals need to accurately assess their patients’ and colleagues’ emotions, understand their motives and be empathetic. They should be able to utilize their self-awareness, self-management, social awareness and relationship management skills to navigate situations constructively. The Mastering Emotional Intelligence - Level 1 course is designed to improve health professionals’ EI skills and guide them to use the power of EI to create a healthy, effective, equitable and compassionate social and work environment ultimately leading to improved patient outcomes.

1. Define emotions, intelligence and Emotional Intelligence
2. Describe the background of Emotional Intelligence as an ability-based skill
3. Recognize the impact of Emotional Intelligence on healthcare
4. Identify the four core skills of Emotional Intelligence
5. Discuss the Emotional Intelligence strategies
6. Set up the Emotional Intelligence future work plan and goals

The Weill Cornell Medicine-Qatar is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The Weill Cornell Medicine-Qatar designates this live activity for a maximum of 10.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Weill Cornell Medicine-Qatar is accredited as a provider of Continuing Medical Education (CME) and Continuing Professional Development (CPD) by the Department of Healthcare Professions (DHP) of the Ministry of Public Health.

This activity is an Accredited Group Learning Activity (Category 1) as defined by the Ministry of Public Health’s Department of Healthcare Professions -Accreditation Section and is approved for a maximum of 10.0 hours  

Disclosure of Relationships/Content Validity

It is the policy of Weill Cornell Medicine-Qatar to adhere to Ministry of Public Health’s Department of Healthcare Professions (DHP) and Accreditation Council for Continuing Medical Education (ACCME) Criteria, Policies, and Standards for Commercial Support and content validation in order to ensure fair balance, independence, objectivity, and scientific rigor in all its sponsored programs. All faculty participating in sponsored programs are expected to disclose relevant financial relationships pertaining to their contribution to the activity, and any discussions of off-label or investigational uses of approved commercial products or devices, or of any products or devices not yet approved in the United States and elsewhere. WCM-Q CME/CPD activities are intended to be evidence-based and free of commercial bias.

Scientific Planning Committee

Maha Elnashar, Huda Abdelrahim, Samaah Shams Chalil, Mark Dimon Santos, Alanoud Al-Marri, Faten Eltaher,  Karima Chaabna, Khalafalla Eltoum Babikir, Raji Anand, Tripiti Sinha, Yasmeen Kalverts, Omer Saad:

• Have no relevant financial relationship to disclose. 
• Will not be discussing unlabeled/unapproved use of drugs or products.

 

Course Directors

Maha Elnashar, Huda Abdelrahim:

• Have no relevant financial relationship to disclose. 
• Will not be discussing unlabeled/unapproved use of drugs or products.

Course Faculty

Maha Elnashar, Huda Abdelrahim:

• Have no relevant financial relationship to disclose. 
• Will not be discussing unlabeled/unapproved use of drugs or products.

Course Administrator

Samaah Shams Chalil:

• Has no relevant financial relationships to disclose.
• Will not be discussing unlabeled/unapproved use of drugs or products.

Evaluation

An evaluation will be conducted online. All participants are required to complete the Evaluation Form in order to qualify for a certificate. The evaluation allows us to assess the degree to which the activity met its objectives. It will also guide the planning of future activities and inform decisions about improving the educational program.

Mastering Emotional Intelligence-Level 1